At Aura Technologies Hub, we are committed to delivering secure, transparent, and reliable IT and digital services, including web development, cloud deployment, software solutions, and payment gateway integrations. We value the trust of our clients and strive to provide a smooth and error-free service experience.

Please review our Refund & Return Policy below.

Refund Eligibility

Since our offerings include digital services, platform integrations, and customized IT solutions, refunds are only provided in special cases such as:

• Duplicate payment or accidental double billing

• Technical failure in service activation or module deployment

• A feature or service not delivered as per the pre-approved scope

• Payment deduction occurred, but service was not initiated

• Refund request is submitted within 3–5 business days of the transaction or service issue

All refund requests undergo internal verification, along with checks involving relevant service providers, banks, or partnered platforms.

Non-Refundable Services

Refunds cannot be issued for:

• Completed or partially delivered digital services

• Successful transactions where third-party providers confirm accuracy

• Hosting, domain, email services, plugins, licenses, and API credits

• Services delayed due to incomplete client information

• Change of mind after the project has started

• Payment gateway or cloud service charges once activated

• Government-related or compliance fee payments

How to Request a Refund

To submit a refund request, please provide the following:

• Project/Order ID or Transaction ID

• Paid amount, date, and payment method

• Description of the issue or refund reason

• Supporting proofs (screenshots, emails, error logs, etc.)

Send your request to:
 info@auratechnologieshub.com
Our team will respond within 24–48 hours.

All cases are reviewed by our technical, billing, and compliance departments within 5–7 business days.

Refund Timelines

If approved, refunds will be:

• Processed within 7–14 business days

• Credited through the original payment channel

Processing times may vary based on bank or third-party platforms.

Cancellation Policy

Once a digital service, development project, subscription, or integration is initiated, it cannot be canceled.

We strongly encourage clients to verify all requirements, details, and deliverables before initiating any service.