At Aura Technologies Hub, we understand that project requirements may evolve, and clients may occasionally need adjustments to the services they have purchased. While we do not offer returns on digital or customized services, we do provide a flexible Exchange Policy to ensure a smooth and satisfactory experience.
Our goal is to help you receive the exact solution your business needs while maintaining fairness, transparency, and service integrity.
You may request a service exchange if:
The delivered module does not match the agreed technical scope
A service includes critical technical issues that cannot be resolved
You want to upgrade to a higher-value service (price difference applies)
The request is made within 7 days of service delivery
We do not offer exchanges for:
Fully delivered or completed projects
Custom-coded modules already handed over
Hosting, domain, SSL, email, and cloud packages
Purchased third-party tools, plugins, or APIs
Client-side misconfigurations or delays
Email your request to info@auratechnologieshub.com
Provide Project ID, issue details, and requested service change
Our team reviews it within 48 hours
Approved exchanges are processed within 5–7 business days
One exchange request is allowed per order.
